These Terms & Conditions govern your use of the up789 platform and all services offered therein. Please read this document carefully before registering or using any part of the up789 website. By accessing up789, you agree to be legally bound by the terms set out below.
A plain-English summary of the most important points. The full legal text follows below and takes precedence in all cases.
You must be at least 21 years of age to register and use up789. Users who are found to be under 21 will have their accounts suspended and any balances forfeited in accordance with applicable regulations.
Each individual may hold only one registered account on up789. Duplicate accounts are prohibited and may result in permanent suspension. All accounts are personal and non-transferable.
All bonuses are subject to wagering requirements before withdrawal is permitted. up789 reserves the right to modify, cancel, or reclaim bonuses where terms have been breached or abuse is detected.
You are solely responsible for maintaining the confidentiality of your login credentials. up789 cannot be held liable for unauthorised access arising from your failure to secure your account information.
All transactions on up789 are processed in PKR. Deposits are credited instantly. Withdrawal requests are processed subject to identity verification. up789 does not charge fees on standard PKR withdrawals.
Fraud, collusion, use of automated tools, money laundering, and any form of exploitation of software errors are strictly prohibited. Violations result in immediate account closure and forfeiture of funds.
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
By accessing the up789 Platform, creating an Account, or using any of the Services, you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety. If you do not agree to any part of these Terms, you must immediately cease using the Platform.
These Terms constitute a legally binding agreement between you and up789. They should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.
Important: Continued use of the up789 Platform following any published amendment to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically.
You must be a minimum of 21 years of age to register and use the up789 Platform. By creating an Account, you confirm and warrant that you meet this age requirement. up789 reserves the right to request documentary proof of age at any time. Where a Player is found to be under 21, the Account will be immediately suspended, any outstanding balance will be forfeited, and all gameplay history will be reviewed.
It is your sole responsibility to ensure that your use of the up789 Platform is lawful in your jurisdiction. up789 does not represent or warrant that the Services are legal in all locations. You must not use the Platform if doing so would violate the laws of your country or territory of residence.
When registering an Account, you agree to provide accurate, current, and complete information. You must promptly update your Account details if any information changes. up789 reserves the right to suspend or close any Account where registration information is found to be false, misleading, or incomplete.
Each individual is permitted to hold only one active Account on the up789 Platform. Operating multiple Accounts, whether under the same or different identities, is strictly prohibited. up789 may, at its sole discretion, close all duplicate Accounts and confiscate any associated balances or winnings.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login details with any third party. up789 will not be liable for any loss or damage resulting from unauthorised access to your Account caused by your failure to keep your credentials secure.
up789 operates a Know Your Customer (KYC) verification process in compliance with applicable anti-money laundering obligations. You may be required to submit identity documents — including a valid government-issued photo ID and proof of address — before withdrawals are processed or at any other time at our discretion. Failure to complete verification may result in withdrawal delays or Account suspension.
up789 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including but not limited to cases where:
Players may also voluntarily close their Account at any time by contacting up789 customer support. Any verified balance remaining at the time of voluntary closure will be returned to the Player via their registered payment method, subject to completed KYC verification.
All deposits on the up789 Platform are denominated in Pakistani Rupees (PKR). Deposits made via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK are typically credited to your Account instantly. The minimum deposit amount is Rs 200. up789 does not charge fees on standard PKR deposits; however, your payment provider may apply their own transaction charges.
Withdrawal requests are processed to the same payment method used for deposit where technically possible. up789 aims to process standard withdrawal requests within minutes to a few hours for JazzCash and EasyPaisa. Bank transfers to HBL, UBL, and Meezan Bank may take up to one business day. All withdrawals are subject to successful KYC verification.
The following conditions apply to all withdrawal requests:
up789 reserves the right to refuse or reverse a deposit or withdrawal transaction where there is a reasonable suspicion of fraud, money laundering, or breach of these Terms. In such cases, up789 will notify the Player where legally permissible to do so.
Note for Pakistani Players: All balances and transactions are processed in PKR. There are no currency conversion fees on standard JazzCash and EasyPaisa transactions. USDT Crypto deposits are converted to PKR at the prevailing rate at the time of deposit.
All bonuses and promotional offers made available by up789 are subject to specific terms and wagering requirements published alongside the relevant promotion. In the event of any conflict between a specific promotion's terms and these general Terms & Conditions, the specific promotion terms shall prevail for that promotion only.
Unless stated otherwise in the specific promotion terms, bonuses must be wagered a minimum number of times before the resulting balance becomes eligible for withdrawal. Bets placed using bonus funds may contribute differently to wagering requirements depending on the game type. up789 publishes wagering contribution rates in the relevant bonus terms.
up789 reserves the right to withhold, cancel, or reclaim bonuses and bonus-derived winnings in circumstances where:
Bonuses that are not activated or wagered within the promotional validity period will expire automatically and cannot be reinstated. Expired bonuses are non-refundable.
up789 offers a library of casino games, live dealer tables, sports betting markets, and arcade-style games. Game availability may vary by jurisdiction and is subject to change without prior notice. up789 does not guarantee the continuous availability of any specific game or market.
All casino games on the up789 Platform that rely on random outcomes use certified Random Number Generator (RNG) technology supplied by licensed game providers. RNG systems are periodically audited by independent third-party testing laboratories to verify statistical fairness.
In the event of a technical fault, software malfunction, or human error that affects a game outcome, up789 reserves the right to void the affected round and return stakes to the Players involved. Malfunction voids all pays and plays. up789 will not be liable for any losses incurred as a direct result of a technical failure beyond its reasonable control.
Sports betting markets, including cricket, PSL, football, and UFC, are subject to separate sports betting rules published within the relevant section of the Platform. Odds are subject to change and are confirmed at the time a bet is placed and accepted. up789 reserves the right to void bets where odds were published in error.
The following conduct is strictly prohibited on the up789 Platform. Any Player found engaging in prohibited conduct will have their Account suspended or permanently closed, and any balance or winnings may be forfeited:
Zero Tolerance: up789 operates a zero-tolerance policy on fraud and financial crime. Suspected cases will be reported to relevant authorities and all associated funds will be frozen pending investigation.
All content on the up789 Platform, including but not limited to software, text, graphics, logos, icons, game assets, and interface design, is the intellectual property of up789 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the up789 Platform without express prior written consent from up789. Unauthorised use of up789 intellectual property may give rise to legal action.
up789 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy.
up789 implements industry-standard security measures, including 256-bit SSL encryption and segregated data storage, to protect your personal information. However, no online transmission is entirely risk-free, and up789 cannot guarantee absolute data security against all threats.
up789 is committed to promoting responsible gaming. The Platform provides tools to help Players manage their gaming activity, including deposit limits, loss limits, session time reminders, and self-exclusion. These tools are accessible from within your Account settings at any time.
Self-exclusion requests take effect immediately. During any active self-exclusion period, up789 will not process deposits to your Account and all marketing communications will be suspended. Players seeking help with problem gambling are encouraged to visit our dedicated Responsible Gaming page.
Remember: up789 is for entertainment only. Never gamble more than you can afford to lose. If gambling is negatively affecting your daily life, finances, or relationships, please seek professional support immediately.
To the maximum extent permitted by applicable law, up789 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform or Services. This includes, without limitation, loss of profits, loss of data, loss of goodwill, or any financial loss sustained through gaming activity.
up789's total aggregate liability to any Player for any claim arising out of or in connection with these Terms shall not exceed the total net deposits made by that Player to their Account in the thirty (30) days preceding the event giving rise to the claim.
Nothing in these Terms shall exclude or limit liability for fraud, gross negligence, or any other liability that cannot be excluded by law.
up789 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to Players via email or a prominent notice on the Platform prior to the changes taking effect. The revised Terms will display an updated "Last Updated" date at the top of this page.
Your continued use of the up789 Platform following the publication of any amendment constitutes your acceptance of the updated Terms. If you do not agree to the amended Terms, you must close your Account and cease using the Platform before the changes take effect.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which up789 holds its international gaming licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration under the rules of an internationally recognised arbitration body.
In the first instance, Players with a complaint are encouraged to contact up789 customer support directly. up789 is committed to resolving all player disputes fairly and promptly.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, you may contact up789 through the following channels:
up789 aims to acknowledge all written queries within 24 hours and to provide a substantive response within 5 business days. For urgent account security matters, live chat is the recommended contact channel.
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