Gaming should always be fun — a form of entertainment, not a way to make money or escape from life's pressures. At up789, we take responsible gaming seriously and provide every Pakistani player with the tools, information, and support they need to stay in control.
The up789 platform is strictly for adults aged 21 and above. No exceptions.
Six pillars that define how up789 keeps every player safe, informed, and in control.
Every player registering on up789 must verify their age before making any deposit or playing any game. We use CNIC-based identity checks to ensure that no one under 21 can access real-money gaming. Age restriction is not negotiable — it is the foundation of our responsible gaming framework.
If you feel your gaming is getting out of hand, up789 gives you the power to exclude yourself from the platform for a set period — from 24 hours all the way to permanent self-exclusion. Once activated, self-exclusion cannot be reversed until the chosen period expires. Your wellbeing comes first.
Take full control of your spending by setting daily, weekly, or monthly deposit limits directly from your up789 account settings. You can also set loss limits so the platform automatically pauses your session when you reach a threshold you have defined yourself. Changes to reduce limits take effect immediately.
It is easy to lose track of time when you are enjoying a game. up789 lets you set session time alerts so you receive a reminder after 30, 60, or 90 minutes of continuous play. You decide when and how often you want to be reminded — keeping gaming a leisure activity, not a compulsion.
Need a short break without committing to full self-exclusion? up789 offers cool-off periods ranging from 1 day to 6 weeks. During a cool-off, your account remains open but all real-money gameplay and deposits are suspended. It is a practical middle ground for players who want to step back temporarily.
Transparency is key to responsible gambling. Your up789 account dashboard shows a complete, real-time history of every deposit, withdrawal, bet placed, and session duration. Reviewing your activity regularly is one of the most effective ways to ensure gaming stays within healthy boundaries.
All responsible gaming controls on up789 are built directly into your account — no need to contact support for basic limit-setting. Here is how each tool works and when to use it.
Important: When you request a reduction in deposit or loss limits, the change takes effect immediately. When you request an increase, a mandatory 24-hour cooling period applies before the higher limit is active. This is by design — protecting you from impulsive decisions.
Players in Karachi, Lahore, Islamabad, and across Pakistan can access all responsible gaming tools in English through their up789 account dashboard on desktop or mobile browser. Our 24/7 live chat support team can also walk you through activating any tool at any time.
To activate self-exclusion on up789, go to Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred exclusion period: 1 day, 7 days, 30 days, 6 months, 1 year, or Permanent. Confirm your choice and the exclusion takes effect immediately — your account will be locked for real-money play for the full duration.
During self-exclusion, you will not receive any promotional emails or bonus offers from up789. If you need help activating self-exclusion immediately, contact our support team at [email protected] and we will process it for you within minutes.
Navigate to Account Settings → Responsible Gaming → Limits. You can set limits in PKR for daily, weekly, or monthly deposit amounts. Loss limits work the same way — once you hit your chosen threshold, the platform will stop accepting bets for the remainder of that period.
Tip for Pakistani players: Setting a monthly PKR deposit limit is one of the most effective steps you can take to ensure gaming remains a budgeted leisure activity rather than a financial risk. Even a modest limit like Rs 5,000 per month keeps things firmly in the entertainment zone.
A cool-off is perfect when you want a short pause without fully closing your account. Go to Account Settings → Responsible Gaming → Cool-Off Period and select a duration between 1 day and 6 weeks. Your account remains open and your balance is preserved, but you cannot deposit or place bets during the cool-off.
Cool-offs cannot be cancelled early. This intentional friction is there to protect you — if you have reached the point of requesting a break, the platform respects that decision and holds firm on your behalf.
Enable session reminders from Account Settings → Responsible Gaming → Session Alerts. Choose a reminder interval — 30, 60, or 90 minutes — and up789 will display a clear on-screen notification when you reach that time in a single gaming session. The notification shows your total session duration and the amount wagered, giving you full context at a glance.
You can dismiss the reminder and continue playing, but the information is always there. Awareness is the first step toward control.
Your full transaction and gaming history is always available under Account → History. You can filter by date range, game type, and transaction type (deposits, withdrawals, bets, bonuses). We recommend reviewing your last 30 days of activity at least once a month — it is the clearest way to see whether your gaming habits align with your intentions and budget.
Problem gambling can affect anyone, regardless of income, background, or how experienced a player you are. The sooner you recognise the warning signs, the easier it is to get back in control. If any of the following sound familiar — in your own behaviour or someone you care about — please act now and reach out for help.
Repeatedly increasing bet sizes or continuing to play in an attempt to win back money already lost — even when you know you should stop.
Using money intended for rent, bills, groceries, or other essentials to fund gambling activity, or borrowing money specifically to gamble.
Hiding gambling activity from family members or close friends, feeling shame or guilt about how much time or money is being spent on gaming.
Making repeated unsuccessful attempts to cut down or stop gambling, feeling restless or irritable when trying to reduce play.
Missing work, neglecting family responsibilities, or withdrawing from social activities because of time or money spent on gambling.
Answer these questions honestly. If you find yourself saying "yes" to two or more, we strongly encourage you to use our self-exclusion tools or contact our support team for guidance.
Have you ever spent more money gambling than you originally planned in a single session?
Have you ever lied to family or friends about how much time or money you spend on gambling?
Have you ever gambled to escape feelings of stress, anxiety, loneliness, or depression?
Have you tried to cut back on gambling and found it difficult or impossible to do so?
Has gambling ever caused you financial difficulty, relationship problems, or affected your work or studies?
Do you often think about gambling when you are doing other things, or feel a strong urge to play?
If you answered yes to 2 or more questions: Please consider activating our self-exclusion or cool-off tools immediately. You can also reach our support team 24/7 via live chat or at [email protected] — we are here to help, not to judge.
Responsible gaming at up789 is not just a policy page — it is embedded in how we build our platform, train our team, and interact with every player. Here is a look at the concrete steps we take behind the scenes to protect Pakistani players every single day.
up789 operates under international gaming license oversight. As a condition of our license, we are required to implement and maintain responsible gaming systems that meet international standards. Protecting players is not optional for us — it is a legal and ethical obligation we take seriously.
Every new up789 account goes through mandatory age verification before any funds can be deposited. We cross-reference CNIC data to confirm every player is 21 or above. Accounts that cannot be verified are suspended immediately pending document review.
Our responsible gaming systems continuously monitor player activity for patterns associated with problem gambling — such as sudden large deposit increases, extended unbroken sessions, or rapid loss-chasing behaviour. Flagged accounts receive a proactive check-in from our support team.
Every member of the up789 customer support team in Pakistan receives training on identifying problem gambling behaviours and on how to sensitively direct affected players to the right resources. No player reaching out for help is ever ignored or dismissed.
Players who have activated self-exclusion, cool-off periods, or who have been identified as showing signs of problem gambling are immediately removed from all promotional and marketing communications. We do not use bonuses to entice players who are trying to step back.
up789's responsible gaming policies and systems are reviewed regularly against international licensing standards. We update our tools and procedures whenever improved approaches become available, ensuring our player protection framework stays current and effective.
Every game on the up789 platform displays its Return-to-Player (RTP) percentage clearly. We believe informed players make better decisions — understanding that the house always has an edge over the long run is fundamental to keeping gaming in perspective.
Simple habits that keep gambling fun and firmly within your control.
Decide exactly how much PKR you are comfortable spending before you open any game. Treat it the same way you would budget for a night out — once it is spent, the session is over.
Gambling is entertainment. Every game on up789 is designed with a house edge — the longer you play, the more likely the outcome trends toward that edge. Enjoy the thrill; do not rely on it for income.
Step away from the screen every hour. Grab some chai, go for a short walk, chat with family. Regular breaks reset your mindset, reduce fatigue-driven decision-making, and keep gaming in its proper place.
If you have hit your limit for the day, log out. Chasing losses is the single fastest route to financial and emotional harm in gambling. Accept the result, and come back another day with a fresh budget.
Ready to enjoy Pakistan's most trusted online casino — with full responsible gaming controls built right into your account? Login today and set your limits before your first bet.
21+ only. Gambling can be addictive — please play responsibly. up789 is an internationally licensed operator.