At up789, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data we collect, how we use it, who we share it with, and what rights you hold as an up789 player. Please read it carefully before using our platform.
A plain-English overview of our core privacy commitments. The full legal policy text follows below.
Every data transmission between your device and the up789 platform is protected by 256-bit SSL encryption — the same standard used by major international banks. Your PKR account details and personal information are never transmitted in plain text.
up789 collects only the personal data that is strictly necessary to provide our Services, comply with legal obligations, and protect the integrity of our platform. We do not harvest data for resale or build behavioural profiles for third-party advertisers.
up789 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Data sharing is limited to service providers who assist us in operating the platform, and all such parties are bound by strict confidentiality agreements.
As an up789 player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of data processing or request a portable copy of your information by contacting our support team.
All personal data held by up789 is stored on secured servers with restricted access controls, regular security audits, and encrypted backup systems. Player financial data and payment credentials are handled by PCI-compliant payment processors only.
up789 uses cookies strictly to maintain session security, remember your preferences, and measure platform performance. We do not use third-party tracking cookies to monitor your activity across other websites or apps.
up789 ("we," "us," "our") is committed to protecting the privacy and personal data of all individuals who use our online gaming platform at https://up789.ws (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use any part of the up789 Platform or Services.
This Policy applies to all players, registered account holders, and visitors to the up789 Platform, regardless of location. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
By using the up789 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.
For the purposes of applicable data protection legislation, up789 is the data controller responsible for your personal information collected through the Platform. As data controller, up789 determines the purposes and means by which your personal data is processed.
If you have any questions about how your data is handled, or wish to exercise any of the rights described in this Policy, you may contact our Data Protection team directly at [email protected]. We aim to respond to all data-related enquiries within 30 calendar days.
When you create an up789 account, we collect the information you provide during registration, including:
To comply with anti-money laundering (AML) obligations and verify your identity before processing withdrawals, we may collect:
We collect records of all financial transactions conducted through the Platform, including deposit amounts, withdrawal requests, payment method identifiers (e.g., JazzCash wallet number, EasyPaisa account reference, HBL or Meezan Bank account details), and transaction timestamps. We do not store full payment card numbers on our servers.
We collect records of your gameplay activity on the up789 Platform, including game sessions, bet amounts, game outcomes, bonus usage, and wagering history. This data is used for account management, dispute resolution, and responsible gaming monitoring.
When you access the Platform, we automatically collect certain technical information, including:
If you contact up789 customer support via live chat or email, we retain records of those communications, including the content of messages and any attachments, for quality assurance and dispute resolution purposes.
up789 uses your personal data only for specified, legitimate purposes. The table below summarises the primary uses of each data category:
| Data Type | Purpose of Use |
|---|---|
| Registration & Identity Data | Account creation, login authentication, and customer support identification |
| KYC & Verification Data | Age verification (21+), identity confirmation, AML compliance, and fraud prevention |
| Financial & Transaction Data | Processing deposits and withdrawals, detecting suspicious transactions, regulatory reporting |
| Gaming Activity Data | Providing game Services, calculating winnings, responsible gaming monitoring, bonus management |
| Technical & Device Data | Platform security, fraud detection, performance optimisation, and session management |
| Communications Data | Responding to support queries, quality assurance, and dispute resolution |
In addition to the above, up789 may use aggregated, anonymised data (which cannot identify you personally) for internal analytics, platform improvement, and business planning purposes.
up789 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:
up789 shares personal data with trusted third-party service providers who assist us in operating the Platform. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK), game software providers, KYC verification services, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process your data only on our documented instructions and to maintain appropriate security standards.
up789 may disclose personal data to regulatory bodies, law enforcement agencies, or other governmental authorities where required to do so by applicable law, court order, or in connection with the prevention or detection of financial crime or fraud. Such disclosures are made only to the extent required by law.
In the event of a merger, acquisition, or sale of all or part of up789's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
up789 does not sell, rent, or trade your personal data to third parties for their own independent marketing, advertising, or commercial purposes. Any data sharing is limited to what is strictly necessary to deliver our Services or meet our legal obligations.
As an internationally licensed online gaming operator, up789 may transfer your personal data to servers or service providers located outside of Pakistan. Where such transfers occur, up789 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that provided under applicable international data protection frameworks.
Safeguards used by up789 for international transfers include contractual clauses that impose data protection obligations on recipient parties and technical measures such as end-to-end encryption during transit.
Pakistani Players: Your data may be stored on servers located outside Pakistan. By using the up789 Platform, you consent to this transfer, which is conducted under appropriate security safeguards as described above.
up789 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention guidelines are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.
Cookies are small text files placed on your device when you visit a website. up789 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform efficiently and securely.
up789 does not use third-party advertising cookies, cross-site tracking pixels, or behavioural profiling technologies that monitor your activity outside of the up789 Platform.
You may manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of your up789 account.
Subject to applicable law, you have the following rights in relation to your personal data held by up789:
To exercise any of the above rights, please contact us at [email protected]. We will respond within 30 calendar days of receiving your request. We may need to verify your identity before processing certain requests.
Please note: Some rights may be limited where up789 is required to retain data by law — for example, to comply with AML regulations or respond to a legal dispute. We will always explain the basis for any limitation when responding to your request.
The up789 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use any of our Services.
If up789 becomes aware that personal data has been collected from an individual under 21, we will immediately suspend the associated account, delete the data in question, and take appropriate action in accordance with our responsible gaming obligations. If you believe a minor has registered on our Platform, please contact us immediately at [email protected].
With your explicit consent, up789 may send you promotional communications about bonuses, new games, special offers, and Platform updates via email or SMS. You can opt in to marketing communications during registration or at any time through your account settings.
You may withdraw your consent and unsubscribe from marketing communications at any time by:
Please note that even if you opt out of marketing communications, up789 will continue to send you essential transactional communications related to your account — such as deposit confirmations, withdrawal notifications, and security alerts — as these are necessary for the provision of our Services.
up789 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
While up789 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that poses a material risk to your rights, we will notify affected players and relevant authorities in accordance with applicable legal obligations.
up789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform Services. Material changes will be communicated to registered players via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.
Your continued use of the up789 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the Platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by up789, please contact our Data Protection team through the following channels:
We are committed to resolving all privacy-related queries promptly and fairly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection supervisory authority or gaming regulator in your jurisdiction.
We take privacy seriously. Our support team handles all data protection requests with strict confidentiality. You will always receive a substantive written response within 30 days of submitting a privacy request to up789.
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